Terms and Conditions


The Terms of Use of the Simply Rose Petals website include these Terms and Conditions, the Privacy and Copyright Policy, Refunds and Exchanges Policy and any other terms and conditions that appear in or are linked to the Simply Rose Petals website.

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Making A Purchase

When you make a purchase from Simply Rose Petals, you become legally bound by these Terms and Conditions. Please do not proceed to purchase or use your Simply Rose Petals product until you have read, understood and accepted these terms and conditions. If you have any queries, please contact us and we will be happy to assist.

Phone: 1300 785 101 (Australia)

Phone: + 61 3 5032 9690 (International)

Email: smile@simplyrosepetals.com.au

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Please visit our Delivery page at:


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Refunds and Exchanges

Please visit our Refunds and Exchanges Policy page at:


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Please visit our Privacy and Copyright Policy page at:


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Specific colours of rose petals are subject to availability and are not reserved until paid for in full. Whilst we make every attempt to ensure that the website images and product descriptions accurately depict a product’s colour, many of our products such as the freeze dried and fresh rose petals, are a natural product and can change their colour tone 2 or 3 times during a season depending on the weather.

For example, a rose petal that is typically bright pink, may be more of a medium pink during the midst of summer when the sun is intense. Or it could be more of a darker pink when the weather is cooler, or even have a little purple toning in the background when it has been stored over winter.

Sometimes your computer screen resolution can also misrepresent the colour of a product.

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We reserve the right to change prices without notice. All prices advertised are inclusive of Goods and Services Tax (GST) at the current rate of 10% in Australia.

All prices on http://www.simplyrosepetals.com.au are listed in Australian dollars (AUD).

Goods sent overseas will not be charged GST. The country that the goods are to be received in may have its own taxes or fees. Simply Rose Petals is not responsible for these fees or taxes.

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Goods will not be dispatched until full payment has been received.

If you pay by direct deposit, please email a copy of the transfer receipt to smile@simplyrosepetals.com.au. If paying by direct deposit, please include your order number in the reference field so we know whom the payment is from.

Goods paid for by cheque, money order or direct deposit will not be dispatched until payment has cleared. Please consider this may take up to 7 working days in some cases. All cheques must be payable to Simply Rose Petals Pty Ltd.

If paying by credit card, please do so securely online or over the phone by calling 1300 785 101. Please do not send your credit card details via email.

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Availability of Stock

Simply Rose Petals strives to keep all items in stock in quantities to meet your requirements. However, like all retail businesses, some items will sometimes run low, be discontinued without the knowledge of Simply Rose Petals or be backordered by one of our suppliers.

Many of our products are grown on our farm and are seasonal so some of our colours become more limited in the winter when we’re not producing.

If an item you have ordered is unavailable in your required timeframe, one of our Petal Specialists will contact you to let you know and provide you with the option to replace or refund your order. Items on our website listed as “In Stock” are to the best of our knowledge, available to dispatch to you within the advertised timeframe. If you have any questions about this or would like us to check on the current stock levels of a particular item, please email us at smile@simplyrosepetals.com.au or call us on 1300 785 101.

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We will always contact you if a product is not available when an order is placed. However, if we are unable to get in contact with you, substitutions may be necessary to ensure your order is delivered within your required timeframe. Our team of Petal Specialists take the utmost care and attention to ensure that your order is as similar as possible to the requested goods.

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Additions or Changes to Your Order

We are happy to make additions or changes to your order if your order has not been processed or dispatched. If you wish to make changes to your order, please email us at smile@simplyrosepetals.com.au or call us on 1300 785 101 and we will discuss the status of your current order and how we can assist.

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Sale Items and Coupon Offers

Simply Rose Petals occasionally offers sale items and coupon offers to help you save on your wedding and event needs. Sale items are available only until sold out and we will contact you as soon as practical if we have sold out of an item you have ordered and offer you a refund, partial refund, credit or substitution item for the sold out item you have ordered.

For coupon offers, all Simply Rose Petals offers are available one only coupon per order. If you have access to more than one coupon, please choose the coupon that offers you the best deal. To use our coupons, please:

  • Add qualifying merchandise to your shopping bag.
  • Enter coupon code at checkout in the COUPON CODE area.
  • The saving will be deducted after offer code is applied.
  • Please not the date and time the coupon expires.
  • Offer subject to adjustment due to returns, cancellations and exchanges. Not valid on previous purchases or store purchases. Offer may be modified or discontinued at any time without notice.
  • Please note that all coupon offers: when coupon code is used at checkout, cannot be combined with other offers. Previous purchases are not eligible for offers.
  • Unless stated, offers do not include shipping.

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Website Content and Access

While Simply Rose Petals endeavours to take reasonable care in preparing and maintaining the information on this website, we do not warrant the accuracy, reliability, adequacy or completeness of any of the content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors.

The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.

It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law Simply Rose Petals disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.

Simply Rose Petals does not guarantee that access to the Simply Rose Petals website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the Simply Rose Petals website or any data on such a computer.

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Limitation of Liability

To the maximum extent permitted by law Simply Rose Petals excludes completely all liability whatsoever for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) however caused (including negligence) arising out of or in connection with the website content and the use or performance of the Simply Rose Petals website.

Where the law implies a warranty into these Website Terms and Conditions which may not lawfully be excluded Simply Rose Petals’ liability for breach of such a warranty shall be limited at its option, to any one or more of the following:

(a)   in the case of goods, to any one it determines of the following: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and

(b)   in the case of services, to either supplying the services again or payment of the cost of having the services supplied again.

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Any material you send to us on or via the Simply Rose Petals website will be deemed to be non-confidential and non-proprietary. This includes any data, questions, comments, suggestions, ideas, photographs or other information. We will be entitled to use such material for any purpose without compensation to you.

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Interference With The Website

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the Simply Rose Petals website.

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These Terms and Conditions are governed by and construed in accordance with the State of Victoria, Australia. In the event that a dispute arises from these Website Terms and Conditions, you agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

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