Refunds and Exchanges
7 Day ‘Change-Of-Mind’ Refund Policy
If you have purchased something from Simply Rose Petals and you are not completely satisfied with your choice or your circumstances have changed, you can request a refund of the product within 7 days of the purchase date.
Conditions Of Refund:
- Refunds are only permitted for products that have not been dispatched.
- The refund will be processed back to the purchaser only.
- After the elapse of 7 days from the purchase date, no refunds will be granted.
- The 7 Day ‘Change-Of-Mind’ Refund Policy does not apply to non-refundable items. Please see the Non-Refundable Items section on this page.
- All refunds are subject to a re-stocking and administration fee that is 10% of the total order cost.
Refund requests can be made by calling us on 1300 785 101 or emailing email@example.com. Please include your name, phone number, order number and the reason you would like to cancel your order.
Items that have personalised printing are non-refundable from the time you order and pay for them on our website.
There are no refunds or exchanges for petal cones. This is because the cones are made upon receipt of order and the paper and ribbon cannot be used again once the cones have been assembled.
If the colour of your rose petals is not suitable for your colour theme or a little different to what you expected, we are more than happy to organise an exchange of colours, provided there is enough time to do so before your event.
Exchanging items is at the discretion of our Petal Specialists. Petal cones are not able to be exchanged or refunded (see previous section). Items cannot be exchanged for a store credit or gift certificate. They can only be exchanged for another items with a scheduled date to be dispatched.
A request for an exchange must be received by us within 7 days of the parcel being delivered to the customer. Exchange requests received after this date will not be considered because of the perishable nature of many of our items.
The cost of the return postage of the original item is at the customer’s expense. The returned item must be received by Simply Rose Petals within 10 days of the refund request. After this time we will not be able to exchange your item and the cost of returning it to the customer will be incurred by the customer.
It is highly recommended that the customer sends the item for exchange via registered or express mail to ensure it can be tracked in transit.
All returned items must be received in the condition they were originally despatched from Simply Rose Petals before any items they have been exchanged for will be sent out. Any damaged, unsealed or opened items will not be exchanged.
The postage of the new item will be incurred by the customer at our advertised postage rates. Any price difference in the exchange of items will be calculated at the advertised website price of the new product on the day the exchange request is received. The refund policy will apply for exchanges of lesser value than the original order.
To request an exchange, please email us with your name, phone number, order number, items you are returning, items you would like to exchange them for, and your reason for requesting an exchange.
We will contact you via email with details for returning the original items and availability of the new items you are requesting for the exchange.
When you post your original items back for exchange, please email us with your order number and the tracking number of your parcel so that we can keep an eye out for it in the mail.